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PureNaissance reserves the right to review each return or exchange on a case-by-case basis. Returns will cause promotions, credits, commissions, and bonuses to be adjusted or reversed, both for the person making the return and for any upline Members who received compensation on such purchases.
If you are dissatisfied with any PureNaissance product, you may return:
Any unopened product within 30 days after shipment for a full refund in the same method of payment of the purchase price and applicable sales tax (less shipping charges).
Any opened product within 30 days after shipment for a credit on your PureNaissance account of the purchase price and applicable sales tax (less shipping charges).
Any opened or unopened product up to 90 days after shipment for a credit on your PureNaissance account of the purchase price and applicable sales tax (less shipping charges and a 10% handling fee). The credit applied for opened product will be based on the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 10% handling fee) will be applied to your PureNaissance account.
If you (as a Member or professional account customer) sell product to nonmembers, you are required to provide the same return policy to the nonmember as outlined in this Section 11.1. You are also responsible for returning the product to PureNaissance within 10 days of receiving the return from the nonmember. PureNaissance will not provide refunds on or accept returns directly from nonmembers. Excessive returns may be deemed an abuse of PureNaissance's return policy and may result in suspension of your return privileges and/or sales organization. Damaged or incorrect shipments of products will not be subject to fees.
RETURNS OF INVENTORY BY MEMBERS
If you choose to terminate the Agreement, you may return any product inventory or sales aids purchased in the preceding 12 months for a refund if you are unable to sell or use the merchandise. You may return only products and sales aids that are in resalable condition, unless otherwise required by law. Resalable condition is defined as the same unopened condition as it was purchased new. You must return the products to PureNaissance, prepay the shipping charges, and include a letter explaining that you wish to terminate the Agreement and receive a refund. Upon receipt of the products, you will be reimbursed 90% of the net cost of the original purchase price, less shipping charges. PureNaissance will deduct from the reimbursement any commissions, bonuses, or other incentives received by you as a result of the product you are returning. If your account is terminated, you have 90 days from the date of termination to make arrangements with PureNaissance regarding the repurchase of all returnable products. You acknowledge that you will be unable to return products more than 90 days from the date of termination.
The following procedures apply to all returns for refund, repurchase, or exchange:
The customer or Member who purchased it directly from PureNaissance must return the product(s).
The product(s) must be returned in its original container.
The return must have a Return Merchandise Authorization number (RMA), which is included in each order when packaged for shipping. It may also be obtained by calling Member Services , by email, or by submitting the request via our website. The RMA number must be written on the outside of each package, or the shipment will be returned to the sender.
All returns must be shipped prepaid to PureNaissance. PureNaissance does not accept COD packages.
If returned product is not received by PureNaissance’s distribution center, it is the responsibility of the Member to trace the shipment. PureNaissance is not liable for items lost or damaged in transit.
Volume for exchanges will be counted in the month the exchange transaction was made.
No refund will be made for subsequent returns of the same product, except when the product is damaged or defective.
Credits will be issued when PureNaissance has processed the return.
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